Self-Service Customer Portal

Self-service customer portal helps customers to update or remove personal data in accordance with GDPR

Self-Service Customer Portal

Customer Portal is a part of the software platform that allows customers to manage their user accounts. It provides access to all data collected from a customer like a name, email, address, phone, birthday, and the ability to opt-out and remove consent from further communication, in accordance with GDPR and similar laws.

Customers can access self-service customer portal from the Welcome page, before they connects to the WiFi. They can delete all of their data or change ones that are incorrect or not appropriate, choose to enable or disable automatic login, as well as to see all purchased plans in case of billed access.

CLOUD MANAGED WiFi FEATURES

  • Comply with GDPR
    GDPR will strengthen and unify data protection for individuals within the European Union (EU), whilst addressing the export of personal data outside the EU.
  • Collect guest data
    Collect guest data like name, Email, address, room, birthday and send our automatic marketing campaigns to upsell your products or services
  • Free or paid Guest WiFi access
    Easily create prepaid accounts or voucher tickets, efficiently manage and control it. Limit number of devices that can use one guest access code
  • Quick WiFi Access
    Guests will get a fast and secure WiFi access with a simple 2-clicks with no password required. It works on any smartphone, tablet, laptop, and any platform iOS, Android, Windows, Blackberry…
  • Terms of use
    Require accepting terms of use before granting Internet access so you can comply with data protection regulations
  • Ensure great WiFi experience
    Efficiently limit download and upload rate for each guest connected to your network to prevent bandwidth outage and keep guests happy
  • Hotel PMS interface
    Authenticate guests on your WiFi with room and name as soon as they check-in. Allow free complimentary access or post charges to the guest room
  • Boost social presence
    Social network login available with Facebook, Twitter, LinkedIn, Google and VK. For those that prefer Email based access, we’ve got it covered too.

The self-service portal shows customer photo, when available, and allows quick logout by pressing a button.

Portal also shows account limits, available time and quota, download and upload speeds, current MAC address in order to easily track connected device.

Customer consent is collected as a first step during the login process, and allows you to send emails to those customers that accepted to receive marketing messages.

In accordance with GDPR, customers can easily remove consent and remove personal data.