Hotel Internet Solution

HOTEL INTERNET SOLUTION

We have helped dreams come true for thousands of hotels over the last few years : from small motels to big brands

Hotel Internet Services

According to Hotels.com report and our own experience, free Wi-Fi is the most valued hotel amenity.

However, even if wi-fi is present, its implementation fails in many cases. An unreliable hotel Internet connection, a weak signal, or slow speeds are just some of the problems that guests have experienced.

These problems affected their satisfaction and an overall Hotel review rating.

To help hoteliers, we’ve developed several products that solve problems:

What amenities are deciding factors when choosing your hotel?

While free Wi-Fi is a must for both business and leisure travelers, people on work trips seem to hold this amenity on a higher pedestal. 53% of guests also wish free Wi-Fi was a standard amenity across all hotels.

How can you improve Hotel Internet?

Provide free Hotel Internet and paid tiered plans to monetize on high-speed Internet access
Integrate with PMS (Opera, Protel, IDS…) to simplify and automate guest login with name and room number
Show video ads on splash pages in exchange for complimentary Internet access. Promote services like SPA and restaurants
Allow guests to use multiple devices (laptops, tablets, smart phones) under the same shared account
Create different splash (login) pages for lobby, restaurant, rooms, and combine free and paid access
Easily create prepaid accounts or voucher tickets for walk-in guests
Limit connections with number of devices, daily limits on download, time, data

How Hotel Internet software Works:

BENEFITS

Increased guest satisfaction

Variety of login methods, suitable for multiple guests’s devices, will make your guests happy. You can rest assured that their Internet access is well controlled

Customer Surveys

Collect surveys while guests are still in the hotel. Resolve complains, and motivate guests to post positive comments to review websites like Trip Advisor

Increased social awareness

Offer complimentary Internet access with Social WiFi. Engage WiFi users using Social network feature.

Better Insight

Detailed analytics will tell you who your customers really are. Get demographics like age, gender, location and extended stats like loyalty.

Keep all profits

There is no revenue sharing with Social WiFi or ongoing cost for voucher

Low Maintenance Cost

Software runs on your server. Our tech support will assist your IT staff to maintain the server.

Improve the TripAdvisor rating of your Hotel

Collect surveys and reviews from your guests and use it to improve your hotel’s TripAdvisor rating. Our system collects guest opinions when they are the most motivated to provide a positive review. Such a positive review is stored in the system for a followup, upon a guest check-out. We’ll automatically remind a guest about the good time he spent and suggest posting the review in TripAdvisor. This method increases the TripAdvisor hotel rating.

In addition, it prevents customer dissatisfaction by informing a manager of negative comments or complaints. If your guest complains in a survey, you will have a chance to correct the problem immediately and improve guest experience.

Cloud Hotel Internet

Cloud platform managed by us
No initial hardware cost (except routers)
Subscription (monthly payment)
Controls any connected router
Worldwide deployment, easily scalable
Hardware: Routers with Radius support
Centralized management and updates

Enterprise Hotel System

Installs on your server or cloud VM
AAA Radius Servers included
Yearly or one-time payment
Controls entire Hotel WiFi network
Premium features included
Exclusive on-premise private use
Larger packages available with unlimited APs

Gather customer data, collect positive online reviews and send timely marketing messages with Social WiFi.